CRM solution for MaritimeMT

MaritimeMT is a respected training institution offering 50+ educational, upskilling and mentoring courses to maritime pilots, seafarers, and shore-based personnel.

MONTHS'

COOPERATION

SALESFORCE IMPLEMENTATIONSALESFORCE CUSTOMIZATION

Challenge

MaritimeMT was looking for a way to enable better data management, sales optimization, and customer tracking, as well as improve their lead generation process. A partnership with Salesforce seemed like a perfect choice for the client's current and future needs. With extensive expertise in Salesforce implementation, iTechArt's team joined the project to provide high-quality guidance. MaritimeMT also asked iTechArt to conduct in-depth employee training to achieve 100% user adoption moving forward.

Solution

To improve sales and customer tracking processes, iTechArt's experts rolled out the Sales Cloud system and nailed the following critical tasks:

Restructured the company's database and lead generation process
Integrated core software such as DocuSign into the Salesforce solution
Synchronized previously dispersed data into one place, enabling the client to take control over their sales cycle
Provided in-depth onsite training across all areas to ensure smooth user adoption

Used Salesforce to improve MaritimeMT's business workflows, enabling the company to work faster and scale smarter
Implemented a CRM solution that resulted in a significant reduction in work effort, thus allowing employees to focus on generating more sales
Used Salesforce to drive a more personalized customer experience

MaritimeMT’s sales win rate is at its highest for two years thanks to our seamless SF integration.