MaritimeMT / CRM Maritime maritime_02

CRM solution for MaritimeMT

MaritimeMT is a respected training institution offering 50+ educational, upskilling and mentoring courses to maritime pilots, seafarers, and shore-based personnel.

9
MONTHS'
COOPERATION
SALESFORCE IMPLEMENTATIONSALESFORCE CUSTOMIZATION
maritime_03 Challenge

MaritimeMT was looking for a way to enable better data management, sales optimization, and customer tracking, as well as improve their lead generation process. A partnership with Salesforce seemed like a perfect choice for the client's current and future needs. With extensive expertise in Salesforce implementation, iTechArt's team joined the project to provide high-quality guidance. MaritimeMT also asked iTechArt to conduct in-depth employee training to achieve 100% user adoption moving forward.

Solution

To improve sales and customer tracking processes, iTechArt's experts rolled out the Sales Cloud system and nailed the following critical tasks:

  • Restructured the company's database and lead generation process
  • Integrated core software such as DocuSign into the Salesforce solution
  • Synchronized previously dispersed data into one place, enabling the client to take control over their sales cycle
  • Provided in-depth onsite training across all areas to ensure smooth user adoption

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  • Used Salesforce to improve MaritimeMT's business workflows, enabling the company to work faster and scale smarter
  • Implemented a CRM solution that resulted in a significant reduction in work effort, thus allowing employees to focus on generating more sales
  • Used Salesforce to drive a more personalized customer experience
  • MaritimeMT’s sales win rate is at its highest for two years thanks to our seamless SF integration.

Stack

Frontend
  • Lightning Web Components (LWC)
  • Lightning Aura
Backend
  • Apex
Other
technologies
  • Lightning Flows
  • Lightning Processes
Salesforce
Clouds
  • Sales Cloud
Third-party
applications
  • Docusign

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